Returns & Exchanges

At Dufresne Furniture and Appliances, we want you to love your home, which is why we offer a comprehensive return and exchange policy to ensure your complete satisfaction with every purchase. If you are not entirely happy with your item, we are here to assist you with a seamless resolution process.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is within the 48-hour reporting window for furniture or the 7-day window for appliances, and remains in its original, unused condition.

• 2.
  Contact Guest Services

  Reach out to our dedicated support team via phone or our online portal to initiate your request and provide your original order number.

• 3.
  Schedule Inspection or Pickup

  For large furniture and appliances, we will coordinate a professional inspection or a scheduled pickup time from your residence.

• 4.
  Process Refund or Exchange

  Once the item is received and inspected at our warehouse, we will issue your refund to the original payment method or finalize your new exchange order.