Frequently Asked Questions
Everything you need to know about shopping for your home at Dufresne.
What are your delivery and assembly options?
We offer a range of delivery services, including Full-Service Delivery where our team will professionally assemble your furniture and place it in your room of choice, as well as threshold delivery and free warehouse pickup.
How can I track my order status?
Once your order is processed, you will receive a confirmation email. You can track your delivery status through our online portal using your order number and phone number, or by contacting our guest excellence team.
What is your return policy for furniture and appliances?
We want you to love your purchase. If you are not satisfied, furniture may be returned within 48 hours of receipt in original condition. Please note that appliances and custom orders may be subject to specific manufacturer warranties and restocking fees.
Do you offer financing plans?
Yes, we provide flexible financing options through our partners to help you create your dream home now and pay over time. You can apply online or visit any of our showroom locations for details.
Does my furniture come with a warranty?
All products come with a standard manufacturer's warranty. For additional peace of mind, we also offer Dufresne Protection Plans that cover accidental stains, damage, and mechanical issues beyond the initial warranty period.
Can I request a specific delivery time window?
While we cannot guarantee a specific time at the point of purchase, our delivery team will provide you with a 3-hour time window the day before your scheduled delivery to help you plan your day.